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Security and fraud prevention

Nexus Mutual employs a wide range of security measures to help protect your personal information and transactions, outlined in 'Nexus Mutual protects you'. We've also put together some helpful hints on fraud and how you can best protect yourself, plus information on scams and latest alerts. Find out more.

Lost or stolen cards

If your Visa Card is lost or stolen, it is important that you report it to Nexus Mutual as soon as possible. Contact us on 1300 65 33 28 or +61 3 9608 8301. More details.

Account switching

When transferring your everyday banking to Nexus Mutual, you may need to re-establish your regular debits and credits and/or regular payment arrangements that you have set up. Find out more.

Financial hardship

Nexus Mutual is committed to assisting and supporting any members facing financial hardship. We understand that financial hardship can be experienced due to unexpected events. Find out how we can help.


Our suite of calculators will help you work out what your loan repayments could look like, how much you could potentially borrow, how much you could save and lots more. See all the calculators.