Lost or stolen cards
To report a lost or stolen card
If your Visa Card is lost or stolen, contact us to report the loss or theft as soon as possible. Early notification minimises fraudulent card access, and enables us to arrange for a replacement card sooner.
To order a replacement card
Please contact us if you need to order a replacement card. A new card and PIN will be mailed to you as soon as possible.
You'll need to activate the new card before you can use it. You can do so via internet banking if you are registered for this service, or by returning the slip enclosed with the PIN.
If you'd like to change your PIN, please visit our Sale or Melbourne branch on weekdays from 9am to 5pm. If you cannot make it into a branch during business hours, please contact us to make alternate arrangements.
We can also arrange a 24-hour emergency replacement card or emergency cash advance. Fees and charges apply.
Visa Global Assistance
No matter where you are in the world Visa Global Assistance can also help.
If your card is lost or stolen, Visa Global Assistance can arrange a 24-hour emergency replacement card or emergency cash advance. Fees and Charges apply.