Lost or stolen cards

To report a lost or stolen card

If your Visa Card or rediCARD is lost or stolen, it is important that you report the loss or theft to Nexus Mutual as soon as possible. Early notification ensures that any possibility of the card being accessed fraudulently is minimised and Nexus Mutual can arrange for a replacement card sooner.

Contact Nexus Mutual on 1300 65 33 28 or +61 3 9608 8301.

To order a replacement card

To order a replacement card, please contact Nexus Mutual on 1300 65 33 28 or +61 3 9608 8301. A new card and PIN will be sent to you as soon as possible. You will need to activate the new card before you can use it. You can activate your card via internet banking if you are registered for this service or by returning the slip enclosed with the PIN. PIN change terminals are available at the Melbourne and Sale branches to enable you to select a PIN of your own choice. You can also change your PIN at any credit union owned rediATM throughout Australia.

Nexus Mutual can also arrange a 24 hour emergency replacement card or emergency cash advance to assist you if your circumstances require. Fees and charges apply.

Visa Global Assistance

No matter where you are in the world Visa Global Assistance can also help.

If your card is lost or stolen Visa Global Assistance can arrange a 24 hour emergency replacement card or emergency cash advance to assist you if your circumstances require. Fees and Charges apply.

Report card fraud